Dental Office Care Lead | Patient-First Operations

Talentify; Sandusky (OH); Sur place; USD 48 712 000 - 63 039 000; Plein temps

Avantages offerts par ce poste

Career development

Collaborative culture

Free learning (TAG U)

Best-in-class training

Health insurance

Dental insurance

Vision care

401(k) with company match

Résumé du poste

Aspen Dental is seeking a Patient Care Consultant (Operations Lead) in a full-time role in Sandusky, OH. You will guide patients through treatment options, discuss insurance and financing, and move patients forward with care, working closely with clinicians and leadership for a seamless, patient-first experience.

The role emphasizes building relationships, consultative conversations, and providing personalized solutions to help patients begin life-changing treatment with confidence.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2+ years of experience in patient coordination, consultative sales, healthcare, customer service, retail sales, or related field preferred.
• Strong communication and interpersonal skills with the ability to build rapport and trust with patients of all backgrounds.
• Ability to explain complex information in a simple, patient-friendly manner.
• Comfort discussing insurance, financing, and payment options.
• Excellent organizational and time-management skills.
• Experience with CRM, scheduling, or patient management systems preferred.
• Patient-first attitude with empathy, professionalism, and active listening skills.
• Collaborative team player who thrives in a fast-paced environment.

Responsabilités

• Meet one-on-one with patients to review treatment plans and recommendations provided by the clinical team.
• Explain treatment options, procedures, insurance benefits, and financial solutions in clear, compassionate language.
• Build trust and patient confidence by addressing questions, concerns, and barriers to treatment.
• Create and present customized payment and financing options tailored to individual patient needs.
• Use consultative communication techniques to help patients make confident, informed decisions about their care.
• Partner with doctors and team members to deliver a seamless, patient-first experience.
• Track patient consultations, treatment acceptance, and follow-up activity using practice management and CRM tools.
• Leverage key performance metrics to improve patient outcomes and practice performance.
• Support appointment scheduling, treatment coordination, insurance verification, and collections processes.
• Assist in reinforcing daily office priorities and supporting the non-clinical team as needed.
• Ensure all patient interactions align with company policies, government regulations, and dental board standards.

Connaissances

Customer service

Communication

CRM

Interpersonal skills

Healthcare experience

Formation

High school diploma

College degree preferred

Outils

CRM software

Scheduling software

Patient management systems

Description du poste

Aspen Dental is seeking a Patient Care Consultant (Operations Lead) in a full-time role in Sandusky, OH. You will guide patients through treatment options, discuss insurance and financing, and move patients forward with care, working closely with clinicians and leadership for a seamless, patient-first experience.

The role emphasizes building relationships, consultative conversations, and providing personalized solutions to help patients begin life-changing treatment with confidence.