Patient Care Consultant & Operations Lead

Talentify; Mentor (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career development

Collaborative culture

Continuous learning (TAG U)

High-quality training

Benefits: PTO, health, dental, vision,

Job summary

Aspen Dental in Mentor, Ohio is seeking a Patient Care Consultant (Operations Lead) to guide patients through treatment options and financing, delivering a smooth, patient-first experience. The role emphasizes relationship-building and clear, compassionate communication.

You will help patients understand options, coordinate scheduling, and work with clinicians to ensure confidence and clarity in every step of care.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 2+ years in patient coordination or related field.
• Strong communication and interpersonal skills.

Responsibilities

• Meet one-on-one with patients to review treatment plans and recommendations.
• Explain treatment options, insurance benefits, and financing options clearly.
• Build trust by addressing questions, concerns, and barriers to treatment.
• Create and present customized payment and financing options.
• Use consultative communication to help patients make informed decisions.
• Partner with doctors and team to deliver a seamless patient-first experience.
• Track consultations and follow-ups using CRM tools.
• Support scheduling, treatment coordination, and insurance verification.

Skills

Patient coordination

Consultative sales

CRM experience

Communication skills

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Scheduling systems

Job description

Aspen Dental in Mentor, Ohio is seeking a Patient Care Consultant (Operations Lead) to guide patients through treatment options and financing, delivering a smooth, patient-first experience. The role emphasizes relationship-building and clear, compassionate communication.

You will help patients understand options, coordinate scheduling, and work with clinicians to ensure confidence and clarity in every step of care.