Hybrid Patient Care & Support Specialist

SuperCare Health (USA); Phoenix (AZ); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

401K

Voluntary Life Insurance

Paid Training

Paid Time Off

Sick Time

Employee Referral Reward Program

Employee Discount Program

Job summary

SuperCare Health is hiring a Customer Care Specialist in a hybrid role (1-2 days in office) to deliver top-tier support to patients, clients, physicians, and referrals. You will handle orders, verify insurance and coverage, and communicate financial responsibilities while maintaining accurate records.

The position requires experience with medical supply, knowledge of medical terminology, strong organizational skills, and the ability to multitask across multiple systems.

Qualifications

• Detail oriented
• Strong organizational skills
• Be able to work on multiple tasks and priorities to meet deadlines

Responsibilities

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Process orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment.
• Understand and adheres to all of SuperCare Health company policies.
• Perform all other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times

Skills

Attention to detail

Strong organizational skills

Multitasking

Ability to prioritize

Education

Experience in healthcare industry

Experience with Medical Supply Company

Medical terminology knowledge

Tools

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

SuperCare Health is hiring a Customer Care Specialist in a hybrid role (1-2 days in office) to deliver top-tier support to patients, clients, physicians, and referrals. You will handle orders, verify insurance and coverage, and communicate financial responsibilities while maintaining accurate records.

The position requires experience with medical supply, knowledge of medical terminology, strong organizational skills, and the ability to multitask across multiple systems.