Patient Care Concierge & Scheduling Specialist

Jobtome; Winchester (VA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator to greet and register patients, process transactions, and support clinic operations. You will handle scheduling, referrals, and authorizations, while ensuring compliance and high-quality service.

The role involves 4 10-hour shifts, some evenings and travel between locations for audits, with full benefits and a focus on health equity and patient outcomes.

Qualifications

• High school diploma or GED required.
• 3+ years of customer service experience with strong communication.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service, addressing complaints and performing service recovery.
• Check in patients, collect payments, and verify demographics and eligibility.
• Schedule appointments and route calls/messages; coordinate with clinical staff for smooth operations.
• Assist in interviewing and onboarding new staff; support in KPI monitoring and process improvements.
• Ensure proper PCI compliance and accurate cash handling.

Skills

Customer service

Communication

Time management

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

UnitedHealth Group is seeking a Senior Patient Care Coordinator to greet and register patients, process transactions, and support clinic operations. You will handle scheduling, referrals, and authorizations, while ensuring compliance and high-quality service.

The role involves 4 10-hour shifts, some evenings and travel between locations for audits, with full benefits and a focus on health equity and patient outcomes.