Compassionate Patient Services Coordinator

Southeast Primary Care Partners; Dublin (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Southeast Primary Care Partners is seeking a dedicated Patient Service Representative to join our healthcare team. You will be the primary point of contact for patients, coordinating appointments, handling intake, and ensuring a warm, efficient patient experience.

This role requires a high school diploma or GED, at least one year of related experience, solid knowledge of medical office procedures, and excellent communication skills.

Qualifications

• High school diploma or GED required.
• One year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Ability to accurately sort and file materials by alphabetic or numeric systems.
• Excellent communication and customer service skills (AIDET).
• Experience with patient check-in/check-out and referrals preferred.

Responsibilities

• Greets patients and manages 20-minute wait times.
• Assists with intake, including copying documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Handles walk-in patients and schedules appointments.
• Answers phones and schedules physician return visits.
• Schedules referrals and supports patient outreach.
• Maintains and files medical records and scans documents.

Skills

Customer service

Communication

Data entry

Attention to detail

AIDET

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

ICD-10 experience

CPT experience

Job description

Southeast Primary Care Partners is seeking a dedicated Patient Service Representative to join our healthcare team. You will be the primary point of contact for patients, coordinating appointments, handling intake, and ensuring a warm, efficient patient experience.

This role requires a high school diploma or GED, at least one year of related experience, solid knowledge of medical office procedures, and excellent communication skills.