Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Beverly (MA); On-site; USD 28,930,000 - 38,931,000; Full time

Job summary

Beth Israel Lahey Health is seeking a dedicated front desk/medical receptionist to join our Beverly, MA team. Under supervision, you will register patients, verify demographics, collect co-pays, and help schedule appointments to ensure timely patient flow.

Responsibilities include greeting patients, handling calls, coordinating with clinical staff, and supporting billing inquiries. Prior experience in a medical office and proficiency with EPIC are required.

Qualifications

• High school diploma required; Medical Administrative Office education a plus.
• Three years of medical office experience, at least one year in a Beth Israel Lahey Health setting.
• Proficient in standard office procedures and operation of business machines; excellent customer service.

Responsibilities

• Answers telephone calls promptly and identifies self and practice.
• Registers new and established patients; verifies demographics and collects co-pays.
• Schedules appointments and manages recalls; assists with workload queues.

Skills

Customer service

Interpersonal skills

Phone etiquette

Scheduling

Education

High school diploma

Medical Administrative Office education

Tools

EPIC

Office equipment

Job description

Beth Israel Lahey Health is seeking a dedicated front desk/medical receptionist to join our Beverly, MA team. Under supervision, you will register patients, verify demographics, collect co-pays, and help schedule appointments to ensure timely patient flow.

Responsibilities include greeting patients, handling calls, coordinating with clinical staff, and supporting billing inquiries. Prior experience in a medical office and proficiency with EPIC are required.