Patient Care Concierge & Scheduling Specialist

Jobtailor; Randolph (MA); On-site; USD 35,000 - 60,000; Full time

Job summary

Jobtailor, located in Randolph, MA, seeks an organized Medical Administrative Assistant to support patient flow and front-desk operations. The role involves greeting patients, registering in the system, and coordinating appointments with clinical staff.

Ideal candidates have 1–3 years of related experience, proficiency with Microsoft Office, and a calm, service-oriented approach to patient interactions in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required.
• 1–3 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access.
• Ability to communicate clearly and effectively in written English.

Responsibilities

• Greet patients and visitors courteously while maintaining privacy and confidentiality.
• Perform patient check-in, registration, scheduling and demographic verification.
• Register patients in the computer system and ensure demographic and fiscal data accuracy.
• Schedule, reschedule and cancel appointments.
• Obtain and enter referrals and collect co-pays.
• Liaise between patients, practice staff and other areas to support optimal service delivery.

Skills

Patient Registration

Appointment Scheduling

Customer Service

Communication Skills

Calm Under Pressure

Education

High School diploma

GED

Medical Admin Assistant Certificate 1

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Jobtailor, located in Randolph, MA, seeks an organized Medical Administrative Assistant to support patient flow and front-desk operations. The role involves greeting patients, registering in the system, and coordinating appointments with clinical staff.

Ideal candidates have 1–3 years of related experience, proficiency with Microsoft Office, and a calm, service-oriented approach to patient interactions in a fast-paced healthcare setting.