Patient Care Concierge & Scheduling Specialist

Marinhealth; Greenbrae Boardwalk (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

MarinHealth in Greenbrae, CA is hiring a Patient Care Coordinator to perform clerical duties for patient appointment scheduling, phones, and related tasks, ensuring timely and accurate communication with patients.

The role emphasizes exceptional customer service, coordination with providers, and use of EPIC EMR and Microsoft Office; a high school diploma and at least one year of related experience are required, with bilingual Spanish a plus.

Qualifications

• High school diploma or GED required.
• Business school or related training preferred, including computer courses.
• Medical Assistant certification preferred.

Responsibilities

• Answer multiple phone calls and manage appointment scheduling.
• Check patient eligibility and obtain prior authorizations.
• Coordinate with providers on scheduling preferences.
• Assist doctors and patients with documentation and forms.
• Maintain and update patient communication records.
• Utilize EMR and phone systems to perform tasks.
• Ensure confidentiality and professional conduct.
• Provide excellent customer service and problem-solving.
• Support other administrative duties as needed.

Skills

Customer service

Phone handling

Communication

Bilingual Spanish

Education

High school diploma or GED

Business training/related courses

Medical Assistant certification preferred

Tools

EPIC EMR

Microsoft Office

Job description

MarinHealth in Greenbrae, CA is hiring a Patient Care Coordinator to perform clerical duties for patient appointment scheduling, phones, and related tasks, ensuring timely and accurate communication with patients.

The role emphasizes exceptional customer service, coordination with providers, and use of EPIC EMR and Microsoft Office; a high school diploma and at least one year of related experience are required, with bilingual Spanish a plus.