Hearing Clinic: Patient Care Concierge & Scheduler

Starkey; Gainesville (GA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid sick and safe time

6 paid holidays annually

Job summary

Starkey Retail in Gainesville, GA is seeking a Patient Care Coordinator to greet patients, manage front-office operations, and support the patient journey. You will coordinate appointments, maintain records, and assist with billing and outreach to improve patient retention.

The role requires strong communication, organization, and clinical workflow understanding in a busy retail hearing care setting. On-site work with competitive benefits is offered.

Qualifications

• Education: High school diploma or GED.
• Experience: 1-2 years in customer service or retail preferred.

Responsibilities

• Receive patients, greet warmly, and assist with check-in.
• Manage clinic schedule and patient accounts.
• Maintain patient records and verify benefits.
• Support retention marketing and community outreach.
• Handle accounts receivable, deposits, and invoices.
• Ensure HIPAA compliance and privacy.
• Assist with special events and daily operations.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

HIPAA awareness

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Retail in Gainesville, GA is seeking a Patient Care Coordinator to greet patients, manage front-office operations, and support the patient journey. You will coordinate appointments, maintain records, and assist with billing and outreach to improve patient retention.

The role requires strong communication, organization, and clinical workflow understanding in a busy retail hearing care setting. On-site work with competitive benefits is offered.