Patient Care Concierge & Scheduling Coordinator

UnitedHealth Group; Bloomfield (CT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Equity stock purchase plan

Job summary

ProHealth Physicians, part of the Optum family, has an immediate opening for an Associate Patient Care Coordinator. The 40-hour/week full-time role supports the care team by greeting patients, checking in/out, scheduling appointments, and handling inquiries in the EHR.

Based at 6 Northwestern Dr, Bloomfield CT, this position may float to nearby practices to cover business needs. Pay is hourly and ranges from $16.00 to $29.00 per hour.

Qualifications

• High School Diploma or GED required.
• 1+ year receptionist or customer service experience.
• Beginner level of computer proficiency in Microsoft Office.
• Access to reliable transportation and valid US driver\'s license.

Responsibilities

• Greet and check in patients; check-out process.
• Answer incoming calls and document patient inquiries in the EHR.
• Conduct outreach to patients for appointments or follow-up.
• Schedule appointments using standard scheduling protocols.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per standard protocols.
• Protect patient confidentiality of medical, personal and financial information.
• Provide coverage at other ProHealth locations as needed.

Skills

Customer service

Reception experience

MS Office basics

Driver's license

Education

High School Diploma or GED

Tools

EPIC EHR

Job description

ProHealth Physicians, part of the Optum family, has an immediate opening for an Associate Patient Care Coordinator. The 40-hour/week full-time role supports the care team by greeting patients, checking in/out, scheduling appointments, and handling inquiries in the EHR.

Based at 6 Northwestern Dr, Bloomfield CT, this position may float to nearby practices to cover business needs. Pay is hourly and ranges from $16.00 to $29.00 per hour.