Patient Care Concierge & Scheduling Champion

Audibel; Houston (TX); On-site; USD 46,677,000 - 65,103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hearing aid benefits

Paid time off

Paid sick time

Paid holidays

Job summary

Audibel is seeking a Patient Care Coordinator to be the face of the clinic, guiding patients through their hearing journey with a professional front office experience and organized scheduling. You will manage patient accounts, records, and events, supporting retention marketing and ensuring HIPAA privacy.

This role supports our Circleville and Reynoldsburg clinics, four days and one day per week, respectively.

Qualifications

• High school diploma or GED.
• 1-2 years’ experience in a customer service or retail position preferred.
• Proficient computer skills; experience with Sycle, Pay Junction, or Microsoft 365 preferred.

Responsibilities

• Receive all patients into the clinic according to standards.
• Greet patients, offer assistance, coffee and refreshments.
• Answer phones with standard greeting and script.
• Place same-day follow-up calls to new patients or no-shows.
• Facilitate a concierge-level patient front-office experience.
• Keep the office neat, clean, and current.
• Review charts for upcoming appointments using the company checklist.
• Lead Morning Huddle on behalf of Clinic Team.
• Administer patient intake forms and update PMS as needed.
• Schedule and confirm all patient appointments.
• Manage patient accounts receivable, deposits and inventory.
• Track orders, sales and payments with patient management software.
• Maintain purchasing and inventory guidelines.
• Adhere to HIPAA and protect patient privacy.
• Support marketing outreach and retention efforts.

Skills

Customer service

Discretion with confidential data

Organization

Problem solving

Communication

Willingness to learn

Computer assessment

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Audibel is seeking a Patient Care Coordinator to be the face of the clinic, guiding patients through their hearing journey with a professional front office experience and organized scheduling. You will manage patient accounts, records, and events, supporting retention marketing and ensuring HIPAA privacy.

This role supports our Circleville and Reynoldsburg clinics, four days and one day per week, respectively.