Patient Care Concierge & Scheduler

Virtua Health; Willingboro Township (NJ); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible spending accounts

401(k) plan

Paid time off and sick leave

Disability and life insurance

Tuition assistance

Employee assistance program

Job summary

Virtua Health is seeking an Administrative Patient Navigator to coordinate patient experience from scheduling to insurance coordination and pre-certifications. You will act as the first‑line contact, interfacing with patients, providers, and multiple departments, ensuring smooth administrative flow.

The role requires 2–4 years of surgical environment experience, excellent customer service, and proficiency with electronic health records and Microsoft Office.

Qualifications

• Two (2) to Four (4) years practice experience preferably in surgical environment.
• Excellent customer service and communication skills.
• Previous experience as an Administrative Patient Navigator preferred.
• Experience with electronic patient health record required, Next-Gen preferred.
• Experience with Microsoft Office Suite.
• Medical Terminology Experience required.

Responsibilities

• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments, follow up diagnostic testing, monitoring of testing results, ongoing communication with patient, physicians and multi‑disciplinary departments.
• Prepares charts for new patient consult by coordinating testing reports, insurance referrals, and other appropriate documents necessary for efficient consult.
• Assists with patient supplemental testing coordination and scheduling, including provider and staff tasking, prescription coordination and follow communication with patient.
• Enters data and documentation in patient health database, as well as practice logs.
• Assists with any patient billing inquiries regarding visits or testing. Initiates and tracks pre‑ authorizations for supplemental testing.
• Provides administrative support to physicians and practice manager as needed regarding correspondence, patient record, documentation and office administrative information.
• Assists with practice office team regarding additional administrative functions including scanning, faxing section, copying patient records.
• Assists as needed with front desk functions and patient assistance via check in and check out. Answers practice telephone calls as necessary.

Skills

Customer service

Communication

Medical terminology

Microsoft Office

Education

High School Diploma or equivalent

Associate degree preferred

Medical assisting program graduate preferred

Tools

Next-Gen EHR

Job description

Virtua Health is seeking an Administrative Patient Navigator to coordinate patient experience from scheduling to insurance coordination and pre-certifications. You will act as the first‑line contact, interfacing with patients, providers, and multiple departments, ensuring smooth administrative flow.

The role requires 2–4 years of surgical environment experience, excellent customer service, and proficiency with electronic health records and Microsoft Office.