OBGYN Patient Care Concierge & Scheduler

Virtua; Somerset Park (NJ); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

403(b) / 401(k) participation

Job summary

Virtua Health in Willingboro, NJ seeks an Administrative Patient Navigator to coordinate the patient experience, schedule appointments, handle documentation, pre-certifications, insurance coordination, and follow‑up testing.

You will liaise with patients, providers and multi-disciplinary teams, serve as the first contact at the practice front desk, and assist with billing inquiries while supporting office workflows.

Qualifications

• Two (2) to Four (4) years practice experience preferably in surgical environment.
• Excellent customer service and communication skills.
• Previous experience as an Administrative Patient Navigator preferred.
• Experience with electronic patient health record required, Next-Gen preferred.
• Experience with Microsoft Office Suite.
• Medical Terminology Experience required.

Responsibilities

• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments, follow up diagnostic testing, monitoring of testing results, ongoing communication with patient, physicians and multi-disciplinary departments.
• Prepares charts for new patient consult by coordinating testing reports, insurance referrals, and other appropriate documents necessary for efficient consult.
• Assists with patient supplemental testing coordination and scheduling, including provider and staff tasking, prescription coordination and follow communication with patient.
• Enters data and documentation in patient health database, as well as practice logs.
• Assists with any patient billing inquiries regarding visits or testing. Initiates and tracks pre-authorizations for supplemental testing.
• Provides administrative support to Physicians and Practice Manager as needed regarding correspondence, patient record, documentation and office administrative information.
• Assists with Practice office team regarding additional administrative functions including scanning, faxing, copying patient records.
• Assists as needed with front desk functions and patient assistance via check in and check out. Answers practice telephone calls as necessary.

Skills

Administrative coordination

Patient navigator

Customer service

Communication skills

Microsoft Office Suite

Medical Terminology

Education

High School Diploma

Associate's degree

Medical assisting program graduate

Tools

Next-Gen EHR system

Job description

Virtua Health in Willingboro, NJ seeks an Administrative Patient Navigator to coordinate the patient experience, schedule appointments, handle documentation, pre-certifications, insurance coordination, and follow‑up testing.

You will liaise with patients, providers and multi-disciplinary teams, serve as the first contact at the practice front desk, and assist with billing inquiries while supporting office workflows.