Patient Experience & Scheduling Specialist

VNA Health Group; West Orange (NJ); On-site; USD 22,000 - 33,000; Full time

Job summary

VNA Health Group in West Orange, New Jersey is seeking a Patient Service Coordinator to support timely, compassionate patient care. You will schedule visits, generate reports in the HCHB system, and maintain clear communication among clinicians, patients and care directors.

The role requires strong computer skills, 2–3 years of office experience, and a customer-service oriented approach. Office-based position with a focus on accuracy and coordination.

Qualifications

• HS diploma or GED required.
• 2–3 years of office experience required; medical background preferred.
• Proficient with MS Office and computer systems.

Responsibilities

• Schedules and reschedules all visits based on patients' needs.
• Runs reports on productivity, case count and missed visits.
• Answers staff calls and routes clinical questions appropriately.
• Collaborates with Reimbursement on private pay/managed care lists.
• Maintains communication with clinicians, patients and Care Directors.

Skills

Computer proficiency

MS Office

Organization

Customer service

Education

High School Diploma

Associate degree

Bachelor's degree

Job description

VNA Health Group in West Orange, New Jersey is seeking a Patient Service Coordinator to support timely, compassionate patient care. You will schedule visits, generate reports in the HCHB system, and maintain clear communication among clinicians, patients and care directors.

The role requires strong computer skills, 2–3 years of office experience, and a customer-service oriented approach. Office-based position with a focus on accuracy and coordination.