Orthopedic Front Desk & Patient Concierge

Michigan Orthopaedic Surgeons Pllc; Royal Oak (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Outstanding benefits

Job summary

Michigan Orthopaedic Surgeons Pllc in Royal Oak, MI is seeking a friendly, detail-oriented front desk associate to support patient check-ins, scheduling, and billing processes. The role emphasizes HIPAA compliance, accurate data collection, and courteous communication with patients and staff.

The ideal candidate will have a high school diploma or GED, at least two years of customer service experience, and preferably one year of experience in a medical environment. E-Verify participation is noted.

Qualifications

• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.
• HIPAA compliance understanding is beneficial.

Responsibilities

• Maintains high level of customer service during patient check-ins and communications.
• Interviews patients or representatives to collect and verify demographic and payment information.
• Verifies, updates, and scans patient information in the EMR system.

Skills

Customer service

HIPAA knowledge

Education

High school diploma or GED

Job description

Michigan Orthopaedic Surgeons Pllc in Royal Oak, MI is seeking a friendly, detail-oriented front desk associate to support patient check-ins, scheduling, and billing processes. The role emphasizes HIPAA compliance, accurate data collection, and courteous communication with patients and staff.

The ideal candidate will have a high school diploma or GED, at least two years of customer service experience, and preferably one year of experience in a medical environment. E-Verify participation is noted.