Patient Care Concierge — In-Clinic Experience Leader

Hear Wright, Inc; Wooster (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Holidays

Work-Life balance

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Hearing Aids discount

Daycare Savings Plan

Growth Opportunities

Job summary

HearingLife in Wooster, OH is seeking a full-time Patient Care Coordinator to be the face of the retail clinics. You will support clinic operations, attract patients, manage administrative tasks, and ensure a positive patient experience across local communities.

The role involves handling phone calls, scheduling, insurance verification, and inventory management while upholding HIPAA standards. Opportunity to grow via the Hearing Instrument Specialist Apprentice program and onboarding support.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Excellent organizational skills with attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Comfortable using scheduling software and EMR systems.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPPA standards.

Skills

Interpersonal communication

Organizational skills

Multitasking

Tech-savvy

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife in Wooster, OH is seeking a full-time Patient Care Coordinator to be the face of the retail clinics. You will support clinic operations, attract patients, manage administrative tasks, and ensure a positive patient experience across local communities.

The role involves handling phone calls, scheduling, insurance verification, and inventory management while upholding HIPAA standards. Opportunity to grow via the Hearing Instrument Specialist Apprentice program and onboarding support.