Patient Care Coordinator — Elevate Hearing Health

HearingLife; Wooster (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Hearing Aids discount for you and your

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife in Wooster, OH seeks a Patient Care Coordinator for a full-time, in-person role at our network of hearing care centers. You will greet patients, manage schedules, handle high-volume calls, verify insurance, and support clinic operations to ensure a smooth patient experience.

The ideal candidate delivers outstanding customer service, maintains HIPAA compliance, coordinates appointments, processes payments, and helps keep the office organized.

Qualifications

• Customer service-focused with strong interpersonal skills.
• Experience handling high daily phone volume is a plus.
• Ability to manage schedules and coordinate patient interactions.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Job description

HearingLife in Wooster, OH seeks a Patient Care Coordinator for a full-time, in-person role at our network of hearing care centers. You will greet patients, manage schedules, handle high-volume calls, verify insurance, and support clinic operations to ensure a smooth patient experience.

The ideal candidate delivers outstanding customer service, maintains HIPAA compliance, coordinates appointments, processes payments, and helps keep the office organized.