Patient Experience & Appointment Coordinator

Demant; Elyria (OH); In loco; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short/Long Term Disability

Free Life Insurance

Pet Insurance

Discounted Hearing Aids and family

Daycare Flex Savings Plan

Growth and development opportunities

Descrizione del lavoro

HearingLife is seeking a full-time Patient Care Coordinator to be the welcoming face of our retail clinics in Elyria, Ohio. You will support clinic operations, manage appointment scheduling, handle patient interactions, and assist with insurance processing to help patients hear better.

The role emphasizes strong communication, organization, and multitasking in a fast-paced environment; in-person attendance is required, with opportunities for growth and professional development.

Competenze

• High school diploma or GED required; Associate degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

Mansioni

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Conoscenze

Interpersonal skills

Organizational skills

Multitasking

Scheduling software/EMR

Formazione

HS diploma or GED

Associate degree preferred

Strumenti

Scheduling software

EMR systems

Descrizione del lavoro

HearingLife is seeking a full-time Patient Care Coordinator to be the welcoming face of our retail clinics in Elyria, Ohio. You will support clinic operations, manage appointment scheduling, handle patient interactions, and assist with insurance processing to help patients hear better.

The role emphasizes strong communication, organization, and multitasking in a fast-paced environment; in-person attendance is required, with opportunities for growth and professional development.