Patient Care Coordinator - Hearing Health Advocate

HearingLife; Elyria (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short/Long-Term Disability coverage

Free Life Insurance

Pet Insurance

Hearing aid discounts

Job summary

HearingLife is seeking a Patient Care Coordinator for our Elyria, OH location. This full-time, in-person position supports clinic operations, delivers exceptional patient experiences, and helps drive patient acquisition and revenue through administrative excellence.

You will handle front-desk tasks, appointment scheduling, insurance verification, and office administration while maintaining HIPAA compliance and a welcoming environment for patients and families.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Skills

Interpersonal skills

Organizational skills

Multitasking

Scheduling software

Education

High school diploma or GED

Associate degree preferred

Tools

EMR systems

Scheduling software

Job description

HearingLife is seeking a Patient Care Coordinator for our Elyria, OH location. This full-time, in-person position supports clinic operations, delivers exceptional patient experiences, and helps drive patient acquisition and revenue through administrative excellence.

You will handle front-desk tasks, appointment scheduling, insurance verification, and office administration while maintaining HIPAA compliance and a welcoming environment for patients and families.