Patient Care Concierge - Hearing Clinic Front Desk

Starkey Hearing; Gainesville (GA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

Paid time off

Paid holidays

Job summary

Starkey Hearing is seeking a Patient Care Coordinator to greet patients, manage front desk operations and coordinate scheduling in our Gainesville, GA clinic. You will handle patient accounts, records, and assist with events and retention initiatives.

This role requires strong customer service, basic accounting, and HIPAA privacy adherence. The PCC will lead the daily Morning Huddle, process insurance information, and support the Clinic Team in delivering a concierge-level patient experience.

Qualifications

• High school diploma or GED required.
• 1–2 years in a customer service or retail position preferred.
• Proficient with computer systems; familiarity with Sycle, Pay Junction, MS 365.
• Ability to protect confidential information and multitask.

Responsibilities

• Greet and check in patients, manage front office flow.
• Schedule and confirm appointments; manage patient records.
• Process payments, deposits and inventory for the clinic.
• Support retention marketing and patient education.
• Lead Morning Huddle and maintain HIPAA privacy.

Skills

Excellent Customer Service

Discretion with confidential info

Organize and multitask

Problem solving

Communication skills

Willingness to learn

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Hearing is seeking a Patient Care Coordinator to greet patients, manage front desk operations and coordinate scheduling in our Gainesville, GA clinic. You will handle patient accounts, records, and assist with events and retention initiatives.

This role requires strong customer service, basic accounting, and HIPAA privacy adherence. The PCC will lead the daily Morning Huddle, process insurance information, and support the Clinic Team in delivering a concierge-level patient experience.