Hearing Care Concierge & Clinic Coordinator

Northland Hearing Centers, Inc.; Tallahassee (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

The Patient Care Coordinator at Northland Hearing Centers, Inc. leads a welcoming front desk, guiding patients through their hearing journey with scheduling, records, and gentle concierge service.

This on-site, full-time role in Tallahassee requires teamwork, HIPAA compliance, and clear communication. Prior customer service or retail experience is preferred, with opportunity for growth within Starkey Retail.

Qualifications

• High school diploma or GED required.
• 1-2 years’ experience in customer service or retail preferred.
• Experience with Sycle, Pay Junction or Microsoft 365 preferred.

Responsibilities

• Receive patients at the front desk following company standards.
• Greet patients, assist, offer refreshments, and manage reception flow.
• Schedule and confirm appointments and update PMS notes.
• Maintain patient records and support accounts receivable and deposits.

Skills

Customer service

Retail experience

Interpersonal skills

Phone etiquette

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

The Patient Care Coordinator at Northland Hearing Centers, Inc. leads a welcoming front desk, guiding patients through their hearing journey with scheduling, records, and gentle concierge service.

This on-site, full-time role in Tallahassee requires teamwork, HIPAA compliance, and clear communication. Prior customer service or retail experience is preferred, with opportunity for growth within Starkey Retail.