Patient Care Concierge - Front Office & Scheduling

Northland Hearing Centers, Inc.; Broomfield (CO); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) company match

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hearing aid benefits

Paid time off

Paid holidays

Job summary

Northland Hearing Centers, Inc. in Broomfield, CO is seeking a Patient Care Coordinator to be the welcoming face of the clinic and guide patients through their hearing journey.

This on-site role focuses on front desk operations, scheduling, and patient communications. You will manage patient accounts, assist with insurance verifications, and support retention activities while maintaining HIPAA compliance and high service standards.

Qualifications

• Education: High school diploma or GED.
• Experience: 1-2 years’ experience in a customer service or retail position preferred.
• Knowledge: Proficient computer skills with Sycle, Pay Junction, Microsoft 365 or similar systems.

Responsibilities

• Greet patients on arrival and manage front desk reception per company standards.
• Schedule and confirm patient appointments; update PMS within 24 hours of visits.
• Manage patient accounts receivable, deposits, and inventory per guidelines.
• Support patient education and participate in retention marketing activities.
• Maintain HIPAA-compliant handling of patient records and daily operations.

Skills

Customer service

Communication

Multitasking

Discretion/Privacy

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Northland Hearing Centers, Inc. in Broomfield, CO is seeking a Patient Care Coordinator to be the welcoming face of the clinic and guide patients through their hearing journey.

This on-site role focuses on front desk operations, scheduling, and patient communications. You will manage patient accounts, assist with insurance verifications, and support retention activities while maintaining HIPAA compliance and high service standards.