Patient Experience Concierge & Scheduler

Northland Hearing Centers, Inc.; Oak Ridge (TN); On-site; USD 20,402 - 27,813; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hearing aid benefits

Paid time off

Paid sick leave

Paid holidays

Job summary

Northland Hearing Centers, Inc. (Starkey Retail) is seeking a Patient Care Coordinator to greet patients, manage front-office functions, and guide the patient journey in our clinic. You will schedule appointments, handle patient records, and support accounts receivable and billing processes.

The role emphasizes HIPAA compliance, strong customer service, and collaborative teamwork within the clinic to ensure a seamless patient experience from arrival to ongoing care.

Qualifications

• High school diploma or GED required.
• 1-2 years’ experience in a customer service or retail position preferred.
• Proficient computer skills and familiarity with Sycle, Pay Junction, or Microsoft 365.
• Ability to manage confidential information with discretion.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and admit patients; manage front office operations.
• Schedule and confirm appointments; maintain patient records.
• Manage patient accounts receivable and deposits.
• Support marketing events and patient education.
• Maintain HIPAA compliance and protect patient privacy.

Skills

Customer service

Multitasking

Communication skills

Discretion with confidential

HIPAA compliance

Tech-savvy

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Northland Hearing Centers, Inc. (Starkey Retail) is seeking a Patient Care Coordinator to greet patients, manage front-office functions, and guide the patient journey in our clinic. You will schedule appointments, handle patient records, and support accounts receivable and billing processes.

The role emphasizes HIPAA compliance, strong customer service, and collaborative teamwork within the clinic to ensure a seamless patient experience from arrival to ongoing care.