Patient Enrollment & Care Concierge

Upperline Health Inc; Rockville (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K (matching)

PTO

Parental leave

Medical, dental, and vision benefits

Job summary

Upperline Health Inc is seeking a Practice Success Coordinator to assist patients in understanding and enrolling in Upperline Plus. This role requires daily in-person presence at partner practices in Rockville, MD, emphasizing patient interaction and teamwork in a clinical setting.

Ideal candidates possess customer service experience, showcasing strong communication skills and the ability to build trust. Comprehensive benefits include medical, dental, and 401K options.

Qualifications

• Two years of professional experience in customer service roles.
• Experience in a customer-facing role such as retail, hospitality, or call centers is preferred.
• Experience working with older adults is a plus.

Responsibilities

• Educates patients on program benefits and handles inquiries.
• Collaborates with clinic staff to refine enrollment workflows.
• Communicates effectively and empathetically with patients.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

iPads

Microsoft Office

Job description

Upperline Health Inc is seeking a Practice Success Coordinator to assist patients in understanding and enrolling in Upperline Plus. This role requires daily in-person presence at partner practices in Rockville, MD, emphasizing patient interaction and teamwork in a clinical setting.

Ideal candidates possess customer service experience, showcasing strong communication skills and the ability to build trust. Comprehensive benefits include medical, dental, and 401K options.