Patient Care Navigator — Front Desk & Clinic Ops

Upperline Health Inc; Bel Air (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Generous benefits (medical, dental, V1

401(k) and PTO

Job summary

Upperline Health is seeking a Patient Care Coordinator to support physicians and care teams at our Bel Air clinic. You will greet patients, handle check-in, schedule appointments, and help manage records in athenahealth.

You’ll also assist with billing questions and maintain a clean, organized front office. Ideal candidates bring front-office or healthcare clinic experience, strong communication, and a patient-first mindset.

Qualifications

• Experience in a front-office, customer service, or healthcare clinic role.
• Billing and coding experience is preferred.
• Strong communication skills and professional presence.
• Ability to thrive in a fast-paced, team-oriented environment.
• Reliable transportation required.

Responsibilities

• Serve as the front desk representative, answering phones and greeting patients warmly.
• Ensure accurate and timely patient check-in and information collection.
• Assist with appointment scheduling and patient inquiries.
• Maintain on-time clinic flow by notifying providers of patient arrivals.
• Retrieve, scan, update, and maintain patient records in the EMR (athenahealth).
• Collect patient payments and assist with billing questions.
• Manage office supply inventory and maintain an organized front office.
• Protect patient privacy and maintain confidentiality at all times.
• Support clinic operations with additional duties as needed.
• Travel to nearby clinics to provide additional support when required.

Skills

Front-office experience

Customer service

Healthcare clinic experience

Billing and coding experience

Strong communication

Team player

Tools

Athenahealth EMR

Job description

Upperline Health is seeking a Patient Care Coordinator to support physicians and care teams at our Bel Air clinic. You will greet patients, handle check-in, schedule appointments, and help manage records in athenahealth.

You’ll also assist with billing questions and maintain a clean, organized front office. Ideal candidates bring front-office or healthcare clinic experience, strong communication, and a patient-first mindset.