Patient Care Concierge & Check-In Specialist

Talentify; Durham (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho in North Carolina seeks a Patient Support Specialist to greet patients, verify insurance, and manage check-in/check-out at Foothills locations. You will schedule appointments, review charts, and process payments in a fast-paced setting.

Ideal candidates are organized, empathetic, and able to maintain patient confidentiality while supporting office operations and staff collaboration.

Qualifications

• High school diploma or equivalent and good communication skills.
• Experience with insurance guidelines and patient check-in processes.
• Ability to manage high patient volumes with composure.
• Background in financial collections is a plus but not required.

Responsibilities

• Greet patients, answer phones, and perform check-in/check-out tasks.
• Verify insurance and schedule appointments; prepare charts for visits.
• Maintain patient accounts and accurate personal/financial information.
• Support staff and providers with patient needs and questions.
• Ensure patient comfort and confidentiality; handle inventory and supplies.
• Follow policies and contribute to team performance; travel to offices as needed.

Skills

Communication skills

Customer service

Check-in experience

Insurance knowledge

Financial collections

Education

High School Diploma or GED

Job description

EmergeOrtho in North Carolina seeks a Patient Support Specialist to greet patients, verify insurance, and manage check-in/check-out at Foothills locations. You will schedule appointments, review charts, and process payments in a fast-paced setting.

Ideal candidates are organized, empathetic, and able to maintain patient confidentiality while supporting office operations and staff collaboration.