Patient Care Concierge

Ultipro; Springfield (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO and paid holidays

Job summary

Starkey Retail in Springfield, IL is seeking a Patient Care Coordinator to greet patients, manage the clinic schedule, and maintain records with a focus on a concierge-level experience. You will support patient accounts, assist in events, and ensure HIPAA compliance, while coordinating with the Clinic Team for optimal patient journeys.

The role requires 1–2 years in customer service or retail, strong communication, and proficient computer skills using systems like Sycle and Microsoft 365.

Qualifications

• High school diploma or GED required.
• 1–2 years in customer service or retail preferred.
• Proficient computer skills and discretion with confidential info.

Responsibilities

• Greet and check in patients and welcome them to the clinic.
• Manage patient appointments and scheduling for the clinic team.
• Maintain patient records and assist with patient education and outreach.
• Assist in daily front-office operations and HIPAA-compliant practices.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Retail in Springfield, IL is seeking a Patient Care Coordinator to greet patients, manage the clinic schedule, and maintain records with a focus on a concierge-level experience. You will support patient accounts, assist in events, and ensure HIPAA compliance, while coordinating with the Clinic Team for optimal patient journeys.

The role requires 1–2 years in customer service or retail, strong communication, and proficient computer skills using systems like Sycle and Microsoft 365.