Patient Care Concierge

Banner Health; Mesa (AZ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Weekly pay

Flexible schedules

403(b) pre-tax retirement

Employee assistance program

Job summary

Banner Staffing Services is seeking a patient concierge in Mesa, AZ, stationed across Banner Boswell Medical Center and Banner Del Webb Medical Center. You will deliver high-level customer service, assist with wayfinding, greet patients and guests, and share information about services and local amenities.

Roles are assignment-based with shifts including weekends/holidays. Flexibility in shifts (7am–8pm) and no guaranteed hours apply.

Qualifications

• High school diploma or equivalent.
• Excellent oral communication and listening skills.
• Ability to handle ongoing face-to-face contact with patients, guests and staff.

Responsibilities

• Meet, greet and assist patients and guests with information about services and the facility.
• Respond to special requests and coordinate transportation or other services as needed.
• Provide information about local amenities and area surroundings to patients and guests.
• Coordinate needs with other departments to resolve patient requests.
• Assist with access to care areas and serve as liaison between visitors and staff.
• Answer phones, take messages and relay information as needed.
• Provide tours of the facility and guide guests to appropriate areas.

Skills

Face-to-face interactions

Oral communication

Listening skills

Customer service

Education

High school diploma/GED

Tools

N/A

Job description

Banner Staffing Services is seeking a patient concierge in Mesa, AZ, stationed across Banner Boswell Medical Center and Banner Del Webb Medical Center. You will deliver high-level customer service, assist with wayfinding, greet patients and guests, and share information about services and local amenities.

Roles are assignment-based with shifts including weekends/holidays. Flexibility in shifts (7am–8pm) and no guaranteed hours apply.