Guest Services Liaison

Banner Health; United States; Vor Ort; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Banner Health in Phoenix, Arizona is seeking a Patient Concierge to greet and assist patients and visitors, provide information about services and local area, and help ensure a pleasant, safe environment for all.

You will coordinate with other departments, arrange transportation, answer inquiries, give facility tours, and support guests with their needs under minimal supervision to ensure a positive experience.

Qualifikationen

• High school diploma or GED or equivalent.
• Ability to handle ongoing face-to-face contact with patients, guests and staff.
• Excellent oral communication and listening skills to interact pleasantly and calmly with patients, guests and staff.

Aufgaben

• Greet patients and guests and provide general information about services, the facility, and the local area.
• Coordinate and respond to special requests; assist with transportation or other services as needed.
• Provide information about property and local amenities to patients and guests.
• Coordinate patient needs with other departments and liaise with staff to resolve requests.
• Assist with visitor access and act as a liaison between visitors and staff; relay concerns as needed.
• Answer phones, transfer calls, take and relay messages.
• Provide tours of the facility and guide guests to the appropriate areas.
• Support daily operations with minimal supervision and respond to inquiries to ensure a positive experience.

Kenntnisse

Oral communication

Face-to-face interaction

Customer service

Active listening

Ausbildung

High school diploma

Jobbeschreibung

Primary City/State : Phoenix, Arizona

Department Name: Patient Concierge Svcs-Hosp | Work Shift: Day | Job Category: Administrative Services

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POSITION SUMMARY

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

CORE FUNCTIONS

• Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
• Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
• Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• Answers phone, transfers calls, takes messages and relays messages and information as needed.
• Provides tours of the facility and walks customers to appropriate areas within the facility.
• Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided.
• Expected to assist with patient and guest inquiries to ensure a positive experience.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Must have the ability to handle ongoing face-to-face contact with patients, guests and staff.
• Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

Benefits

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.