Patient Concierge & Welcome Liaison

Banner Health; Scottsdale (AZ); On-site; USD 40,000 - 54,000; Full time

Job summary

Banner Health is seeking a Guest Services Liaison in Scottsdale, AZ. The role provides concierge-level assistance to patients and visitors, guiding them to appointments and delivering friendly information about services and facility layout.

You will greet guests, respond to requests, coordinate with departments, and help ensure a positive, safe experience within the health care environment.

Qualifications

• High school diploma or GED required.
• Excellent oral communication and listening skills.
• Ability to handle ongoing face-to-face contact with patients, guests and staff.

Responsibilities

• Meet, greet and assist patients and guests with information about services and the facility.
• Respond to special requests from patients, customers and guests; arrange transportation or other services as needed.
• Provide information about the property and local area amenities to patients and guests.
• Coordinate patient needs with other departments and resolve requests as necessary.

Skills

Customer service

Communication skills

Hospitality orientation

Multitasking

Education

High school diploma/GED

Job description

Banner Health is seeking a Guest Services Liaison in Scottsdale, AZ. The role provides concierge-level assistance to patients and visitors, guiding them to appointments and delivering friendly information about services and facility layout.

You will greet guests, respond to requests, coordinate with departments, and help ensure a positive, safe experience within the health care environment.