Patient Care Concierge

Johnson Health Center; Lynchburg (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

Johnson Health Center seeks a Patient Assistance Specialist to join the Patient Care Team. The role focuses on delivering exceptional customer service across face-to-face and phone interactions and supporting team-based care by communicating patient needs to the care team.

The position emphasizes accurate insurance verification, demographic checks, and managing co-pays and patient balances while maintaining compliant, timely documentation in EMR systems.

Qualifications

• High School diploma or equivalent.
• 0-2 years of medical office experience preferred.
• Working knowledge of MS Office and EMR systems.
• Excellent oral and written communication skills.
• Working knowledge of office equipment and credit card processing.

Responsibilities

• Communicates with patients courteously in person and by phone; answers calls and routes messages.
• Checks in/out patients, verifies demographics and insurance, notifies care team of arrivals.
• Verifies insurance through web/portals, documents details in patient records.
• Handles cash, co-pays, balances, receipts and daily cash drawer accounting.
• Assists with Reduced Fee applications and maintains accurate patient charts.
• Maintains professional conduct and supports team-based care in a fast-paced environment.

Skills

Customer service

Professional communication

MS Office proficiency

EMR systems knowledge

Education

High School diploma or equivalent

Tools

MS Office

Electronic Medical Records (EMR)

Credit card terminal

Job description

Johnson Health Center seeks a Patient Assistance Specialist to join the Patient Care Team. The role focuses on delivering exceptional customer service across face-to-face and phone interactions and supporting team-based care by communicating patient needs to the care team.

The position emphasizes accurate insurance verification, demographic checks, and managing co-pays and patient balances while maintaining compliant, timely documentation in EMR systems.