Patient Billing Specialist: Accurate, Patient-Focused

Johnson Health Center; Madison Heights (VA); On-site; USD 34,000 - 46,000; Full time

Job summary

Johnson Health Center is seeking a Billing Specialist to support patients with billing questions, process payments, and manage various billing duties. The role requires attention to detail, strong communication, and good organizational skills in a fast-paced office setting.

Responsibilities include posting payments, resolving refunds, handling Medicaid pending claims, and maintaining confidential information with a high standard of integrity and customer service.

Qualifications

• High School diploma or equivalent.
• Prior billing experience required.
• Strong communication skills and a customer-service mindset.
• Proficient in Word and Excel; comfortable with database functions.

Responsibilities

• Assist patients with billing questions in person or by phone.
• Post payments and reconcile payments.
• Process refunds and credit balances as needed.
• Follow up on Medicaid pending claims and advise on status.
• Address and document billing alerts and coding issues as they arise.

Skills

Customer service

Communication

Organization

Computer skills

Education

High School diploma or equivalent

Tools

Word

Excel

Database tools

Job description

Johnson Health Center is seeking a Billing Specialist to support patients with billing questions, process payments, and manage various billing duties. The role requires attention to detail, strong communication, and good organizational skills in a fast-paced office setting.

Responsibilities include posting payments, resolving refunds, handling Medicaid pending claims, and maintaining confidential information with a high standard of integrity and customer service.