Patient Access & Care Concierge

Mytcch; Kennewick (WA); On-site; USD 25,912 - 33,517; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

Retirement match

Paid time off

Job summary

Tri-Cities Community Health (TCCH) is seeking a Patient Services Specialist to join our care teams across our clinics. Under supervision, you will register patients, verify insurance, and support front desk operations while maintaining confidentiality and high customer service standards.

You will work at multiple site locations in the Tri-Cities area, collaborating with providers and care teams to ensure seamless patient flow and accurate data collection.

Qualifications

• High school diploma or GED required; 3 years in medical/dental/BHS or similar setting preferred.
• Strong organizational skills to manage multiple responsibilities across departments and sites.
• Proficiency in English; bilingual (Spanish, Russian, Mandarin or other) preferred.

Responsibilities

• Register patients accurately and professionally.
• Obtain information from patients’ health insurance cards.
• Answer incoming calls and direct to appropriate department.
• Schedule appointments and support scheduling goals.
• Process medical records requests and verify authorizations.

Skills

Customer service

Registration

Insurance verification

Phone inquiries

Data entry

UDS data

Education

High school diploma or GED

Tools

UDS data entry

Job description

Tri-Cities Community Health (TCCH) is seeking a Patient Services Specialist to join our care teams across our clinics. Under supervision, you will register patients, verify insurance, and support front desk operations while maintaining confidentiality and high customer service standards.

You will work at multiple site locations in the Tri-Cities area, collaborating with providers and care teams to ensure seamless patient flow and accurate data collection.