Patient Services Concierge

Patient First; Glen Allen (VA); Presencial; USD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health/Dental/Vision insurance

401(k) Retirement Plan

Paid Annual Leave

Volunteer Time Off

Bereavement Leave

Emergency Leave Bank

Overtime Pay

Holiday Pay

Double time for holidays

Discounted medical treatment

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Resumo da oferta

Patient First in the United States is seeking a front desk associate to assist patients at the kiosk and in person. You will register visits, verify insurance, and collect payments while delivering friendly, high-quality customer service.

Your role includes handling EMR-related tasks, assisting physicians and nurses, and maintaining accurate documentation. You will also manage cash, answer calls, file records, and support center operations as needed, contributing to efficient patient flow and

Qualificações

• Must be 18 years of age or older.
• Basic typing skills.
• High school graduate or equivalent.
• Minimum one year of clerical experience preferred.
• Ability to hear pages, bells, and the phone system.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent verbal, written, and typed communication skills.
• Ability to prioritize and deal with numerous tasks simultaneously.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsabilidades

• Helping patients who require assistance while using the kiosk.
• Taking patients in need of emergency assistance to the treatment area for registration and evaluation by a Physician or Extender.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Accurately registering patients and providing excellent customer service.
• Verifying demographics, health, pharmacy and insurance information.
• Processing charges and collecting payments as prompted by the EMR system.
• Completing end-of-visit charges and daily cash management duties.
• Answering incoming calls and routing messages to proper personnel.
• Assisting with other assignments delegated by the PSC.
• Maintaining the EMR system proficiency and filing/scanning documents.

Conhecimentos

Typing

Customer service

Communication skills

Multitasking

Flexibility

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Patient First in the United States is seeking a front desk associate to assist patients at the kiosk and in person. You will register visits, verify insurance, and collect payments while delivering friendly, high-quality customer service.

Your role includes handling EMR-related tasks, assisting physicians and nurses, and maintaining accurate documentation. You will also manage cash, answer calls, file records, and support center operations as needed, contributing to efficient patient flow and