Patient Care Concierge

shm; Fair Lawn (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health in New Jersey seeks a detail-oriented Patient Service Representative to greet patients, manage registration, and coordinate appointments across multiple offices. You will handle insurance verifications, payments, and documentation while maintaining excellent patient communication and service.

The role requires strong English communication, high school graduation, and prior PSR experience. Occasional travel to satellite offices may be required; accurate data entry and teamwork are

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use; Windows environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
• Travel: ability to commute to satellite offices as needed.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health in New Jersey seeks a detail-oriented Patient Service Representative to greet patients, manage registration, and coordinate appointments across multiple offices. You will handle insurance verifications, payments, and documentation while maintaining excellent patient communication and service.

The role requires strong English communication, high school graduation, and prior PSR experience. Occasional travel to satellite offices may be required; accurate data entry and teamwork are