Healthcare Customer Support Specialist

Lincare; Cedar City (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

Lincare in Utah is seeking a customer service representative to handle inbound and outbound calls, answer questions, educate customers about products and services, and assist with order placement and updates. The role involves documenting calls in the computerized record-keeping system and verifying demographic information to ensure accurate patient records.

Ideal candidates are proficient in data entry, possess strong communication skills, and can assess ongoing service needs while ensuring

Qualifications

• Experience in customer service environments.
• Ability to handle inbound and outbound calls and document interactions.
• Strong data entry and record-keeping skills.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer service

Phone communication

Data entry

Documentation

Tools

CRM software

Job description

Lincare in Utah is seeking a customer service representative to handle inbound and outbound calls, answer questions, educate customers about products and services, and assist with order placement and updates. The role involves documenting calls in the computerized record-keeping system and verifying demographic information to ensure accurate patient records.

Ideal candidates are proficient in data entry, possess strong communication skills, and can assess ongoing service needs while ensuring