Patient Care & Clinic Support Coordinator

LifeStance Health Inc.; Manalapan Township (NJ); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

Job summary

LifeStance Health is seeking a Medical Services Coordinator in Manalapan, NJ to coordinate medical care and support clinicians and patients both in person and remotely. You will handle prior authorizations, lab orders, records requests, and patient forms, while delivering high-quality customer service and maintaining HIPAA-compliant practices.

In this role you will manage phone systems, assist with telehealth access, triage urgent requests, and help coordinate external referrals.

Qualifications

• High School diploma or equivalent required; higher degrees preferred.
• 1+ year experience in healthcare operations, customer service, or similar role.
• Proficient in Microsoft Office and EMR systems.
• Strong written and verbal communication; HIPAA-compliant.
• Ability to multitask and work independently.

Responsibilities

• Coordinate medical care and assist clinicians with admin tasks.
• Handle patient inquiries, prior authorizations, lab orders, and records requests.
• Manage phone systems and assist with telehealth access and patient portal issues.
• Ensure accuracy of patient records in the EHR and coordinate external referrals.
• Triage urgent requests and escalate to appropriate departments as needed.

Skills

Multitasking

Strong communication

HIPAA compliance

Customer service orientation

Teamwork

Education

High School diploma or equivalent

Associate degree preferred

Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Medical Services Coordinator in Manalapan, NJ to coordinate medical care and support clinicians and patients both in person and remotely. You will handle prior authorizations, lab orders, records requests, and patient forms, while delivering high-quality customer service and maintaining HIPAA-compliant practices.

In this role you will manage phone systems, assist with telehealth access, triage urgent requests, and help coordinate external referrals.