Lead Practice Coordinator: Patient Experience & Operations

LifeStance Health; Cherry Hill Township (NJ); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401(k) with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in New Jersey seeks a Lead Practice Coordinator to oversee front office activities for designated practice locations, ensuring excellent patient and clinician service at all times.

The role focuses on scheduling, billing support, clinician coordination, and staff training. 100% onsite work across multiple NJ locations, with a $25.25/hour base and quarterly incentives.

Qualifications

• High School or equivalent required, associates/bachelor’s degree preferred.
• 2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.
• General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.
• Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties
• Coordinate efforts across Practice Coordinators to ensure KPI achievement.
• Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
• Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support across Practice Group to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, etc.
• Manage any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification, reach out to patients to resolve issues as needed.
• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.
• Troubleshoot workflow issues and implement workable solutions for Practice Coordinators.
• Lead onboarding and on-the-job training for new Practice Coordinators joining the organization.
• Ensure front office coverage across the Practice Group.
• Fill in for any practice coordinator vacancies as needed.
• Maintain a pleasant, secure, and motivational working environment.

Skills

Multitasking

Communication

MS Office

EMRs

HIPAA

Travel flexibility

Education

High School or equivalent

Associates/Bachelor’s preferred

Tools

MS Office

EMR systems

Job description

LifeStance Health in New Jersey seeks a Lead Practice Coordinator to oversee front office activities for designated practice locations, ensuring excellent patient and clinician service at all times.

The role focuses on scheduling, billing support, clinician coordination, and staff training. 100% onsite work across multiple NJ locations, with a $25.25/hour base and quarterly incentives.