Patient Care Case Manager - On-site Benefits Navigator

Valeris, Inc.; Jeffersonville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with match

Paid Time Off and holidays

Job summary

Valeris is seeking a Care Coordinator to manage patient cases on-site at our Jeffersonville, IN location. You will handle benefits investigations, prior authorizations, and coordination with payers and healthcare providers to obtain coverage and secure access to medications.

The role emphasizes ownership, attention to detail, and patient-centered communication. Ability to work 8.5-hour shifts (8am–9pm) with potential for remote work after six months based on performance.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• Customer service and healthcare industry experience is preferred but not required.
• Bi-lingual skills in Spanish and English are a plus.

Responsibilities

• Owns patient cases from initiation to closure including benefit investigations and prior authorizations.
• Handle inbound/outbound calls and patient communications per program guidelines.
• Provide personalized case management and coordinate with nurses, payers, and HCPs as needed.

Skills

Customer service

Bilingual Spanish/English

Detail oriented

Effective communication

Professional telephone etiquette

Education

Bachelor’s degree or equivalent experience

Tools

Valeris Lynk system

Job description

Valeris is seeking a Care Coordinator to manage patient cases on-site at our Jeffersonville, IN location. You will handle benefits investigations, prior authorizations, and coordination with payers and healthcare providers to obtain coverage and secure access to medications.

The role emphasizes ownership, attention to detail, and patient-centered communication. Ability to work 8.5-hour shifts (8am–9pm) with potential for remote work after six months based on performance.