Patient Benefits & Reimbursement Specialist

Valeris; Jeffersonville (IN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement with match

Paid Time Off

Nine paid holidays + two floating

Job summary

Valeris is seeking a Reimbursement Specialist in Jeffersonville, IN to provide in-depth knowledge of client programs by working directly with patients, healthcare providers, and insurance companies to verify benefits, process service requests, and navigate coverage barriers. The role emphasizes compliance and compassionate customer service.

Qualified candidates have 6 months of customer service experience in healthcare or payer benefits; bachelor’s degree preferred; bilingual skills are a plus.

Qualifications

• Strong customer service experience in healthcare or payer benefits is preferred.
• Ability to communicate clearly with patients, providers and insurers.
• Comfort handling personal health information with confidentiality.
• Professionalism and strong business etiquette are essential.

Responsibilities

• Perform patient-level benefits verifications for major medical and pharmacy plans.
• Coordinate prior authorizations per payer guidelines and laws.
• Assist patients with coverage questions and barriers to access.
• Respond to inquiries via phone and web-based channels in a compliant manner.

Skills

Customer service mindset

Communication skills

Confidentiality

Teamwork

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Valeris is seeking a Reimbursement Specialist in Jeffersonville, IN to provide in-depth knowledge of client programs by working directly with patients, healthcare providers, and insurance companies to verify benefits, process service requests, and navigate coverage barriers. The role emphasizes compliance and compassionate customer service.

Qualified candidates have 6 months of customer service experience in healthcare or payer benefits; bachelor’s degree preferred; bilingual skills are a plus.