Patient Care Call Center Specialist

WellSpan Health; York (York County); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Comprehensive health benefits

Flexible spending and health savings”

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

Wellness and Wellbeing programs

Caregiver support via Wellthy

Childcare referral service via Wellthy

Résumé du poste

WellSpan Health in York, PA seeks a full-time health services ambassador to handle front-line patient communications, scheduling, and registration tasks. You will manage a high-volume call queue and capture accurate demographic and insurance information.

The role emphasizes HIPAA compliance, customer service excellence, and collaboration with clinical staff to support timely patient care. On-site training is provided, with day/evening shifts including weekend rotation.

Qualifications

• High School Diploma or GED required.
• Less than 1 year relevant experience. Customer service, medical office and/or call center support experience preferred.
• Medical terminology within 180 days Required

Responsabilités

• Answer high volume of incoming calls to a centralized phone queue with exceptional customer service in a timely manner.
• Actively listen to identify urgent symptoms and direct to clinical staff
• Identify customers’ needs, clarify information, research issues and provide solutions or alternatives
• Relay medical information to the clinical team to aid in patient care (EHR as appropriate)
• Maintain accurate documentation of caller’s needs in the patient’s EHR
• Communicate with pharmacy, lab, imaging, etc. to provide information for patient/practice
• Schedule patient appointments within established parameters
• Collect accurate financial and demographic information for registration
• Pages providers as needed for consults
• Meet department/team qualitative and quantitative targets
• Possess strong computer skills and navigate multiple resources
• Utilize scripts when handling specific topics
• Comply with HIPAA; obtain 2 patient identifiers with each interaction

Connaissances

Strong communication

Phone etiquette

Customer service

HIPAA compliance

Detail-oriented

Formation

High School Diploma or GED

Description du poste

WellSpan Health in York, PA seeks a full-time health services ambassador to handle front-line patient communications, scheduling, and registration tasks. You will manage a high-volume call queue and capture accurate demographic and insurance information.

The role emphasizes HIPAA compliance, customer service excellence, and collaboration with clinical staff to support timely patient care. On-site training is provided, with day/evening shifts including weekend rotation.