Patient Care Call Center Specialist

WellSpan Health; York (York County); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Comprehensive health benefits

Flexible spending and health savings

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

Financial education and support

Wellness and Wellbeing programs

Job summary

WellSpan Health in York, PA seeks a part-time Patient Access/Call Center support professional. The role involves handling a high volume of calls, routing urgent symptoms to clinical staff, and scheduling/registration activities. Onsite training for 3–6 months in York is required.

The position emphasizes strong communication, accurate documentation, HIPAA compliance, and teamwork to ensure efficient patient care and service quality.

Qualifications

• High School Diploma or GED required.
• Less than 1 year relevant experience. Required.
• Customer service, medical office and/or call center support experience. Preferred.
• Medical terminology within 180 days Required.

Responsibilities

• Answer high volume of incoming calls to a centralized phone queue with exceptional customer service.
• Actively listen to identify urgent symptoms and direct appropriately to clinical staff.
• Identify customers' needs, clarify information, research issues and provide solutions or alternatives.
• Relay medical information to the clinical team to aid patient care, verbally or in the EHR.
• Maintain accurate documentation of caller's needs in the patient's EHR.
• Communicate with pharmacy, lab, imaging, and other areas to provide information for the patient/practice.
• Schedule patient appointments within established parameters.
• Collect accurate financial and demographic information for registration when necessary.
• Pages providers as needed for consults.
• Meet department targets and utilize multiple resources effectively.
• Comply with HIPAA rules; obtain 2 patient identifiers with each interaction.

Skills

Customer service

Phone etiquette

Communication skills

HIPAA compliance

Education

High School Diploma or GED

Job description

WellSpan Health in York, PA seeks a part-time Patient Access/Call Center support professional. The role involves handling a high volume of calls, routing urgent symptoms to clinical staff, and scheduling/registration activities. Onsite training for 3–6 months in York is required.

The position emphasizes strong communication, accurate documentation, HIPAA compliance, and teamwork to ensure efficient patient care and service quality.