Patient Access Specialist - Call Center & Scheduling

Union-Community-Care; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Union Community Care in Lancaster, PA is seeking a Call Cloud Patient Access Specialist who delivers excellent customer service, registers patients accurately, and schedules appointments with care and efficiency.

You will verify demographics and insurance, explain the Sliding Fee Discount Policy, and coordinate with care teams to enable first-call resolutions. The role supports HIPAA compliance and requires strong communication and teamwork.

Qualifications

• Excellent customer service and interpersonal skills.
• Exhibits excellent communication skills.
• Attention to detail.
• Good basic computer skills.
• English proficiency required.
• Strong team player.
• Compliance with HIPAA regulations.
• Knowledge of medical terminology a plus.

Responsibilities

• Greet and register patients and visitors warmly to set a superb care experience.
• Provide superior telephone service for patients seeking access or assistance.
• Verify patient demographic and insurance information.
• Explain and apply the Sliding Fee Discount Policy.
• Monitor appointment communications and adjust as requested.
• Coordinate with care teams for first-call resolution.
• Create patient cases when needed and participate in site meetings.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Computer skills

English proficiency

Team player

HIPAA compliance

Medical terminology knowledge

Education

High School Diploma or G.E.D.

Administrative Assistant Degree

Medical Assistant Degree

Job description

Union Community Care in Lancaster, PA is seeking a Call Cloud Patient Access Specialist who delivers excellent customer service, registers patients accurately, and schedules appointments with care and efficiency.

You will verify demographics and insurance, explain the Sliding Fee Discount Policy, and coordinate with care teams to enable first-call resolutions. The role supports HIPAA compliance and requires strong communication and teamwork.