Patient Care Call Center Specialist

McLaren Health Care; Southfield (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

McLaren Health Care is seeking a Call Center Representative to handle incoming and outgoing calls with a friendly, professional approach. The role emphasizes resolving patient inquiries efficiently and with compassionate service, while adhering to call center metrics and using standard software and scripts.

The position requires a High School Diploma or GED and at least 6 months of Patient Access, medical billing, or customer service experience.

Qualifications

• Active listening and clear communication required.
• Strong customer service orientation and empathy.
• Ability to follow scripts and use systems to resolve issues.

Responsibilities

• Answer and/or make calls to patients to address their needs and concerns.
• Practice active listening, confirm information, and diffuse tense calls when needed.
• Meet or exceed call center metrics while maintaining quality service.
• Resolve inquiries during calls; use communications center messages only when necessary.
• Use software, databases, scripts, and tools to support service.

Skills

Active listening

Customer service

Communication skills

Problem solving

Education

High School Diploma or GED

Job description

McLaren Health Care is seeking a Call Center Representative to handle incoming and outgoing calls with a friendly, professional approach. The role emphasizes resolving patient inquiries efficiently and with compassionate service, while adhering to call center metrics and using standard software and scripts.

The position requires a High School Diploma or GED and at least 6 months of Patient Access, medical billing, or customer service experience.