Patient Care Call Center Specialist

McLaren Health Care; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care in Southfield, MI is seeking a Call Center Representative to manage incoming and outgoing calls with a friendly, professional and compassionate demeanor. You will aim to resolve inquiries efficiently and ensure patients feel supported.

You will use software and databases, listen actively, and diffuse difficult callers while maintaining high standards of customer service and meeting performance metrics.

Qualifications

• High School Diploma or GED.
• Minimum 6 months of Patient Access, Medical Billing or Customer Service experience.

Responsibilities

• Answer and/or make calls to patients efficiently and accurately to address their needs, concerns or other issues, ensuring that patients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Understand and strive to meet or exceed Call Center metrics while providing excellent consistent customer service.
• Resolve inquiries during the call; send Communications Center Messages for assistance toward resolution only when absolutely necessary.
• Utilize software, databases, scripts, and tools appropriately.

Skills

Active listening

Call handling

Customer service

Communication skills

Education

High School Diploma or GED

Job description

McLaren Health Care in Southfield, MI is seeking a Call Center Representative to manage incoming and outgoing calls with a friendly, professional and compassionate demeanor. You will aim to resolve inquiries efficiently and ensure patients feel supported.

You will use software and databases, listen actively, and diffuse difficult callers while maintaining high standards of customer service and meeting performance metrics.