Patient Care Call Center Specialist

McLaren Health Care; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care is seeking a Call Center Representative for Park Medical in Southfield to manage incoming and outgoing patient calls with empathy and professionalism. You will resolve inquiries, document interactions, and support a broad patient services workflow.

The role requires a high school diploma or GED and at least six months of related experience in patient access, medical billing, or customer service.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of Patient Access, Medical Billing or Customer Service work experience.

Responsibilities

• Answer and/or make calls to patients efficiently and accurately to address their needs and concerns.
• Engage in active listening, confirm information and diffuse upset callers as needed.
• Meet or exceed Call Center metrics while delivering consistent customer service.
• Resolve inquiries during calls and escalate with communications center messages only when necessary.
• Utilize software, databases, scripts, and tools appropriately.

Skills

Customer service

Active listening

Call handling

Communication

Education

High School Diploma or GED

Job description

McLaren Health Care is seeking a Call Center Representative for Park Medical in Southfield to manage incoming and outgoing patient calls with empathy and professionalism. You will resolve inquiries, document interactions, and support a broad patient services workflow.

The role requires a high school diploma or GED and at least six months of related experience in patient access, medical billing, or customer service.