Patient Care Call Center Specialist

Concord Hospital; Concord (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Concord Hospital in Concord, NH is seeking a Call Center Agent to join our patient services team. You will use your communication and customer service skills to answer patient calls, provide timely information, and assist with appointment scheduling while guiding patients through care pathways across primary, specialty, and ancillary services.

If you’re detail-oriented and passionate about customer service, you’ll thrive in this role, helping patients coordinate care and ensuring a high standard

Qualifications

• Strong verbal and written communication skills.
• Ability to de-escalate concerns and provide clear information.

Responsibilities

• Answer patient calls and provide courteous, accurate information.
• Schedule appointments and guide patients through care pathways between primary, specialty, and ancillary services.

Skills

Communication

Customer Service

Problem-Solving

Multitasking

Job description

Concord Hospital in Concord, NH is seeking a Call Center Agent to join our patient services team. You will use your communication and customer service skills to answer patient calls, provide timely information, and assist with appointment scheduling while guiding patients through care pathways across primary, specialty, and ancillary services.

If you’re detail-oriented and passionate about customer service, you’ll thrive in this role, helping patients coordinate care and ensuring a high standard