Empathetic Patient Care Call Center Agent

Concord Hospital; Concord (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital is seeking a Call Center Agent to serve as the primary contact for patients and families. You will schedule appointments, update insurance information, and assist with medication refills in a fast-paced, supportive environment.

The role emphasizes empathetic customer service, accuracy, and teamwork within a hospital setting, with opportunities to coordinate care across departments and improve patient access to services.

Qualifications

• High School diploma or GED required.
• Excellent communication skills.
• Ability to handle high call volumes with professionalism.
• Experience or familiarity with medical terminology is a plus.

Responsibilities

• Answer incoming calls and triage appropriately.
• Schedule appointments in the electronic medical record.
• Obtain and verify insurance and demographic information.
• Assist with medication refills and patient portal enrollment.
• Provide empathetic, patient-centered service.

Skills

Communication

Problem solving

Attention to detail

Independently works

Customer service

Typing speed

Medical terminology knowledge

EMR software

Telephone etiquette

Education

High School diploma or GED

Tools

Electronic Medical Records (EMR)

Medical office software

Job description

Concord Hospital is seeking a Call Center Agent to serve as the primary contact for patients and families. You will schedule appointments, update insurance information, and assist with medication refills in a fast-paced, supportive environment.

The role emphasizes empathetic customer service, accuracy, and teamwork within a hospital setting, with opportunities to coordinate care across departments and improve patient access to services.