Patient Care Associate

Vision Innovation Partners; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners seeks a personable Patient Care Associate to join our front desk team in Scranton. You will greet patients, check-in/out, schedule appointments, and handle administrative tasks with professionalism.

You will support providers with patient flow, manage phone inquiries, verify information, and assist with billing aspects as needed. High energy, strong communication, and excellent customer service are essential in a fast-paced healthcare environment.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Excellent customer service skills.
• Strong communication, both oral and written.
• MS Office proficiency and EMR knowledge a plus.
• Healthcare experience preferred but not required.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Greet patients professionally, in person and on the phone.
• Answer questions or refer to appropriate staff.
• Schedule appointments and optimize provider schedules.
• Notify providers of patient arrivals.
• Update and retrieve patient records.
• Assist with billing and filing third-party claims.

Skills

Detail-oriented

Customer service

Multitask

Communication skills

MS Office

EMR knowledge

Bilingual English/Spanish

Healthcare experience (preferred)

Education

High School diploma or GED

Tools

MS Office

Electronic Medical Records (EMR)

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service
• Assigned rotating duties within the clinic, which include greeting patients, managing check-in and check-out processes, answering phones and obtaining authorizations and eligibilities. Other duties may be assigned as needed.
• Travel required to other locations, as needed.

Qualifications

What You Will Bring

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.