Patient Care Associate

Vision Innovation Partners; Johnstown (Cambria County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth opportunities

PTO and holidays

Job summary

Vision Innovation Partners is seeking a friendly Patient Care Associate to join our team. You will manage the front desk, greet patients, handle check-in/check-out, and assist with scheduling while supporting billing and records management.

The role requires a high school diploma or GED and strong communication skills, with bilingual English/Spanish being a plus. Healthcare experience is preferred, and we offer training and growth opportunities.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Exceptional customer service skills.
• Strong written and verbal communication.
• Proficiency in MS Office; familiarity with EMR software a plus.
• Healthcare experience preferred but training provided.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients professionally, in person and on the phone.
• Handle front desk duties: check-in/check-out, scheduling.
• Coordinate provider schedules and optimize patient flow.
• Notify providers of patient arrivals.
• Answer questions and retrieve/update patient records.
• Verify and collect patient charges; assist with third‑party claims.
• Maintain office inventory and equipment.
• Provide excellent customer service.

Skills

Detail-oriented

Multitasking

Exceptional customer service

Excellent communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

Electronic medical records (EMR) software

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowancesCareer growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.